Refund and Return Policy

Luxury Dream - E-Commerce Store

Effective Date: Feb 26, 2025

1. Introduction

At Luxury Dream, we strive to provide you with premium quality products. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund process. Please read the policy below for details.

2. Eligibility for Returns & Refunds

You may request a return or refund under the following conditions:

• The product is defective, damaged, or incorrect
• The product remains unused, in original packaging, and with all tags attached.
• The return request is made within 5 days from the date of delivery.
• Personalized or custom-made items are not eligible for return unless they arrive damaged or defective.

3. How to Request a Return

To initiate a return:

• 1.Contact our customer support team at [email protected] with your order number and reason for return.
• 2. Our team will guide you through the return process and provide a return shipping address.
• 3. Securely package the item and ship it back to us within 5-7 days of receiving return approval.
• 4. Once received, our team will inspect the product and process your refund/replacement accordingly.

4. Refund Process

• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping charges (if applicable) are non-refundable.
• If you received a defective or incorrect item, we will cover the return shipping costs.
• Refund processing time may vary based on your payment provider.

5. Exchanges

• If you wish to exchange an item for a different size or variant, please initiate a return and place a new order.
• Exchanges are subject to stock availability.

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as final sale.
• Used, washed, or altered items.
• Gift cards and digital products.
• Items without original tags and packaging.

7. Late or Missing Refunds

• If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider first.
• If the issue persists, contact our support team at [email protected].

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Report it to us within 1 days of delivery.
• Provide clear photos of the item and packaging for verification.
• We will arrange a replacement or refund at no additional cost.

9. Policy Updates

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with the revised effective date.

9. Contact Information

For return or refund inquiries, please contact us at:

• Email: [email protected]
• Phone: +91 7831956506
• Address: Ward No 06, New Sabji Mandi, Udaipurwati, Distt. Jhunjhunu-333307 (Raj.)

By purchasing from Luxury Dream, you agree to this Refund and Return Policy.